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The Hidden Costs of Workplace Incivility
Ten years ago, incivility expert, Christine Porath, wrote in the Harvard Business Review that “rudeness at work is rampant and it’s on the rise.” In her research which included polling thousands of workers about how they’re treated on the job, Porath stated 98% of...
Challenging Safely
Challenging Safely requires a positive intent and care in the delivery. Challenger safety, the final and most complex stage in the 4 Stages of Psychological Safety Framework by Timothy R. Clark, always assumes a positive intent and care in the delivery. When...
Common Causes of Workplace Conflict
Interpersonal conflict or relationship breakdown in the workplace is, sadly not uncommon and is generally one of the top 3 reported psychosocial hazards. We are human after all with our flaws and sensitivities and when combined with other forces (work pressures) can...
Inclusion – Getting to the Heart of Safe and Effective Teams
According to the Diversity Council of Australia (DCA), ‘Inclusion occurs when a diversity of people feel valued and respected, have access to opportunities and resources, and can contribute their perspectives and talents to improve their organisation.’ There’s a...
Commit No Nuisance
Do you have a list of organisational values that sit buried deep in the basement somewhere? Or values that are talked about a lot but quite clearly not lived and no one is held accountable for the behaviours that sit under each of those (even if they are clearly...
The dual benefits of scanning for R.O.T. in your team
R.O.T. is an acronym of tech origin that stands for redundant, obsolete, or trivial. Timothy R Clark, social scientist, researcher, and author tells us it's important to look for R.O.T. as 'everything we do eventually becomes obsolete'. Clark talks about this...
It didn’t take long for Julie to realise something was truly amiss
Julie's Story - A Case Study Julie was a senior manager attending her first management team meeting in her new workplace. Twenty other managers were in the room, plus the executive members and the chief executive officer (CEO). What surprised Julie the most was the...
The most expensive words in business…
Want to know what the eight most expensive words in business are? They might surprise you. I suspect you've heard them often, perhaps you've even uttered them yourself. They are: "But we have always done it this way."It's a phrase guaranteed to get my...
What systems do you have in place for mitigating psychosocial hazards?
Psychosocial hazards are the things in the design, application and management of work that contribute to work-related stress. Work-related stress in itself is not necessarily a problem. But when the stress is severe, prolonged or unmanaged, you increase the...
From 0 – Me in 60 Seconds
What's your default change response? Do you move from 0 - Me in 60 seconds? You're not alone. As part of our threat detection response during any perceived threat our amygdala kicks in and spirals us into a reactive state, rather than a constructive state. Put simply,...
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Hi, I’m Tanya Heaney-Voogt.
For more than 25 years I have been observing organisational and individual behaviours and seeing the impact of unproductive and destructive cultures on organisational effectiveness and individual wellbeing. I help leaders transform workplaces.
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