In organisations of low maturity (see maturity model below), most psychological harm prevention activity tends to centre around an annual mandatory training program that is transactional and compliance-focused.

Bullying, harassment, discrimination are generally the topics.

This means the only measure of success is completion rates and we all know how this plays out in most workplaces.

Managers are told to ensure all of their staff have their annual competencies completed by a certain date and the Manager spends time nagging staff to ‘just get it done’ so their stats are up to date and the pressure from above is taken off.

I’ve been that Manager.

And I’ve completed my training feeling thoroughly bored and purely hitting ‘next next next’ to get the thing completed.

It feels like an impost rather than something that is actually a beneficial thing to do. If I was asked 30 minutes after completing the training what I just read, I’d be lucky to remember anything.

Why?

Because in work overloaded workplaces we aren’t approaching this training to learn, we are approaching it transactionally. To just get it done.

We recall what we need to know in the moment to be able to click next, pass a quiz and print out our certificate. Then, it’s largely forgotten.

Mandatory training as an isolated activity does not affect true change.

Forcing training on an entire workforce but ignoring poor behaviours outside of that will result in widespread derision and disengagement.

Much like our own attitude to get the task completed, organisations use these training programs purely to meet a legislative or regulatory compliance requirement, not to rectify cultural issues or truly affect change.

There’s a need to do more.

To move to transformational activities proven to affect sustainable change.

If you’d like to know how you can move your organisation from a trivial or transactional approach to transform your workplace, see the Transforming Norm program or reach out for a chat.

Tan x

Tanya Heaney-Voogt

Director & Principal Consultant
MBA, ICFACC, MAHRI, Dip Mgt, Dip Coaching, Prosci® Certified Change Practitioner
E: tanya@tanyaheaneyvoogt.com

Recent Blogs

Why Having an ‘Open Door Policy’ Isn’t Always a Good Thing – Rafael’s Story

Rafael was the school principal of a large metropolitan primary school.    Every day Rafael would have a stream of students, parents, teachers and support staff entering his office for queries, guidance or to let off steam.   He prided himself on his “open door...

Wellbeing Washing; All Talk, No Action

I’m sure there’s a group of creatives in a room somewhere coming up with snappy phrases for modern workplace woes - quiet quitting, well-being washing etc etc... However we want to label it, this post below by Adam Morris speaks to the crux of the matter in that if we...

“My boss’s capacity for work is extraordinary. But she seems to think that’s normal and expects us all to function in the same way.” – Workload Management Tips

“My boss’s capacity for work is extraordinary.  But she seems to think that’s normal and expects us all to function in the same way.” It’s easy to fall into this trap as a leader, and I’ve certainly been guilty of this in my early leadership career, not realizing my...

“I’m struggling with my workload. What can I do?” – Workload Management Tips

I’m struggling with my workload. When I raised concerns with my manager they said “That’s just the job. We’re all busy.”  What can I do? There’s often a waterfall effect taking place in workplaces in regard to workload.  Chances are your manager is also struggling...

“I have a team member who keeps telling me they’re bored. What can I do?” – Workload Management Tips

“I have one team member who keeps telling me they’re bored.  They still have plenty on their plate and I don’t want to give them anything more as I’m worried I’ll overload them.  What can I do?” Our ideal state of work utilisation, generally speaking, is “active”....

Can you achieve high levels of ‘mastery’ in your role? Find out!

Can you achieve high levels of ‘mastery’ in your role? Find out! We've all heard phrases such as 'master your role' or 'I've mastered my job', but what does 'mastery' really mean and how is it linked to improved job satisfaction? Mastery is a component of good work...

Anticipatory Grief & Emotional Turmoil of Supporting Ageing Parents

Today, October 10th, is World Mental Health Day. According to the World Health Organisation this day is for global mental health education, awareness and advocacy against social stigma.  In recognition of the spirit of this day and particularly in the remaining...

Can A.I. Help Leaders Support Team Mental Wellbeing?

Can A.I Help Leaders Support Team Mental Wellbeing? I can't quite believe I’m writing about A.I.  I feel like I’ve only just established a semi harmonious relationship with Siri. But it would be remiss of me not to acknowledge this “thing” that whilst I’m sure has...

How to Navigate Conflict in Your Workplace

How to Navigate Conflict in Your Workplace To determine how to navigate conflict in your workplace, I've recently been pondering on a famous book, The Art of War, by Sun Tzu. Sun Tzu was a Chinese General who famously documented his military strategies and tactics...

Breaking Down The Silos

It's common to have various teams across a workplace focused internally and not looking at the inter dependencies with other teams. We quite rightly refer to that as 'working in silo's'. And it's problematic. However, one of the things we don't talk about so openly...