The Hidden Costs of Workplace Incivility

The Hidden Costs of Workplace Incivility

Ten years ago, incivility expert, Christine Porath, wrote in the Harvard Business Review that “rudeness at work is rampant and it’s on the rise.” In her research which included polling thousands of workers about how they’re treated on the job, Porath stated 98% of...
Challenging Safely

Challenging Safely

Challenging Safely requires a positive intent and care in the delivery.   Challenger safety, the final and most complex stage in the 4 Stages of Psychological Safety Framework by Timothy R. Clark,  always assumes a positive intent and care in the delivery. When...
Common Causes of Workplace Conflict

Common Causes of Workplace Conflict

Many of these causes of conflict are interrelated.  At the end of the descriptors, there’s a coaching tool to use on yourself, with your team or implement across the workplace to address relationship breakdowns, tension or conflict. Change Change can be a catalyst for...
Commit No Nuisance

Commit No Nuisance

Do you have a list of organisational values that sit buried deep in the basement somewhere?  Or values that are talked about a lot but quite clearly not lived and no one is held accountable for the behaviours that sit under each of those (even if they are clearly...